Chestertons Estate Agency

Property Manager

Location: Islington

Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)

Salary: £32000- £34000 + Commission

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.

Main Duties

Embrace the Chestertons brand and core values
Protect our Clients Asset and work in their best interests
Retain Management on the Portfolio
Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
The ability to scrutinise quotes on behalf of the client
Understanding how to add value when sending an inspection report
Negotiate deposit deduction in a fair and efficient manner, within required timeframes
Understanding KPI’s required for role
Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
Develop understanding of client accounts and statements
Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
Attend weekly 1 : 1 meetings with Senior leadership team
Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
Support others growth and development.
Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
Adhere to department standards
Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
Providing guidance on the process of deposit dilapidations

Attributes

Can work under pressure – understand where to seek support / how to escalate complaints
Good organisational and time management skills
Seek work where capacity exists
Self-awareness of knowledge gaps
Provide excellent customer service in every interaction with internal colleagues and external clients
Show high engagement and willingness to learn

About The Company

About Us

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

Campions Group

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Property Manager - Chestertons