As a Support and Progression Volunteer (SPV) you’ll be part of the team that supports young people in one of our accommodation services. You will contribute to creating a friendly and welcoming atmosphere within one of our hostels, dealing with enquiries, and provide access, information and contribute to support for residents. You will be supporting the housing staff to run a tight ship, helping with the day-to-day tasks and activities involved in running a Centrepoint service.

CORE TASKS

Being a first point of contact for young people and visitors
Supporting residents meetings
Management of ingress/egress to the property, ensuring that only young people and visitors known to the service are allowed in/out
Managing in/out post and distribution of post to appropriate people
Managing appointments for young people, including issuing appropriate reminders to them
Administration duties e.g. letters to young people, Housing Benefit claims, supporting with reports and meeting notes, file maintenance, managing young people’s appointments, collecting service charges
Health and Safety – joint inspections with staff and ensuring electronic and hard copy systems are in place
Researching information such as job opportunities, training and apprenticeship courses for and with young people
Young people consultation work (supporting residents meetings, organising surveys)
Young people activities coordination – supporting the setting up/access to, or facilitating activities for the young people to participate within the service or in the local area
Using personal specialist knowledge and skills to assist and support delivery
Work cooperatively with other staff and volunteers
Observe and adhere to Centrepoint policies relevant to the team and be familiar with emergency procedures in case of fire, serious accident or violence

WHAT WE’RE LOOKING FOR

ESSENTIAL

Ability to communicate confidently and clearly with young people, other volunteers and staff
Ability to remain calm when involved with challenging indviiduals and situations
Understanding of the issues – practical and emotional – facing young people
Understanding of the importance of teamwork and a strong commitment to being part of a team
Ability to develop a rapport with young people
Good communication skills, written and oral-good telephone manner
Able to use Microsoft Office
A commitment to demonstrating Centrepoint’s values
A commitment to complete the necessary volunteer training sessions

DESIRABLE

Understanding of mental health and resilience to cope with a range of individualised coping mechanisms and outbursts
Knowledge of provisional local to the service the role is based within
Skills and confidence with supporting independent living skills, e.g. managing money, shopping on a budget, cooking

CENTREPOINT

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Support and Progression Volunteer