Reservationist (Booker)

If you understand the importance of the perfect guest journey - we are searching for a Reservationist -Events & Rooms (Booker) to join our team at Chateau Denmark. The role operates from a simple sentiment - you never get a second chance at a first impression. A statement, never truer than in hospitality and Chateau Denmark’s guest experience will define the entire neighbourhood.

“Our guest journey turns convention upside down, because our relationship starts with the guest from the moment they book. ”Giorgia Bradley, Reservation Manager.

Purpose

As a Reservationist Events & Rooms (Booker) you’ll have a natural passion and desire to deliver the best possible guest journey and experience and connection between our guests and Chateau Denmark. the ability to multi-task aligned with a fierce desire to develop, you will be absorbing knowledge on an ongoing basis from your workplace, the wider Outernet district and the community.

As a highly valued team member you’ll be a key part of the guest experience, helping define and articulate it from arrival to departure. Bringing an unparalleled level of service you’ll work closely with colleagues embodying a no half measures attitude.

Reservationist Profile

Exceptional attention to detail.
The ability and drive to build relationships with internal and external Stakeholders.
Being organised and proactive in managing tasks.
Passionate for creating exceptional guest experience.
Being an excellent team player, and have an outstanding communication and guest facing skills.
Relevant experience in a 5 star property.
Knowledge of reservations systems desirable.
Excellent IT skills and numeracy.
A professional and welcoming telephone manner.

Reservationist Duties

Managing telephone and email enquiries in a professional & timely manner.
Managing rooms and events reservations as per company’s guidelines.
Ensuring reservations are taken accurately with high level of details.
Effective coomunication with the teams in hte Bar when setting up events, ensuring all operational aspects are in place and effective set up of act / event / musician.
Arrange equipment for events ensuring budgets are adhered to and quality of suppliers.
Effective preocessing of invoices and ensure correct allocation ready for sign off.
Communicate effectively with colleagues, managers and operational team.
Participate in relevant alignment meetings such as the daily morning meeting, weekly operations meeting, monthly sales and marketing, group resume meeting, pre-con-meetings.
Assist the team with daily administraive duties.
Daily arrivals and reconfirming reservations.
Maximising room revenue sales according to the company strategy.
Managing guaranteed bookings, no show and late cancellation charges where applicable.
Identify sales leads and an understanding of selling trends in the market.
Maintain daily effective communications with other departments to ensure all requirements are dealt with efficiently.
To perform as part of a team, assisting other departments where necessary and carrying out appropriate duties as requested by managements.

About Chateau Denmark

Inspired by Denmark Street’s rare hustle, Chateau Denmark brings together creative expression and fine architectural detail to present something fierce. Across 16 buildings, session rooms and apartments capture a spirited independence in a neighbourhood steeped in cultural heritage.

With 44 rooms and apartments along a street where the Sex Pistols once lived, the Stones recorded their debut album and Bowie and Hendrix all hung out - if the walls here could speak, you'd be hooked.

All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.

If you would like to apply for our Reservationist position please click APPLY.

CHATEAU DENMARK

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Reservationist - Events & Rooms