Guest Service Manager

Salary up to £31,000 per annum + Service Charge

All the perks you deserve:

Exclusive Discounts & Perks – Special rates at Hyatt & Cycas Hotels, 50% off Hyatt Restaurants & Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus.

Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health.

Workplace Benefits – Complimentary team meals, Wellbeing Days, Uniform.

Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive.

Your Role

As Guest Service Manager, you will lead a talented front office team, championing Hyatt’s purpose by:

Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared for
Inspiring and developing your team through daily coaching, meaningful feedback, and career growth conversations
Ensuring seamless front desk operations while identifying opportunities to personalize service and create memorable moments
Handling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyalty
Collaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversion
Serving as Manager on Duty, modelling Hyatt’s values and standards throughout the guest journey

What We’re Looking For

Prior leadership experience in front office or hotel operations
A passion for delivering heartfelt hospitality and mentoring others
Strong operational skills with a keen eye for detail and efficiency
Ability to remain calm and solution-focused in dynamic situations
Strong communication skills and a collaborative spirit
Flexibility to work shifts, weekends, and holidays as needed

Why Hyatt

You’ll be part of a global hospitality leader known for its culture of care and commitment to colleague well-being. At Hyatt, we don’t just offer a job — we offer a journey. You'll have opportunities to learn, grow, and thrive in an environment where your individuality is celebrated.

Why Join Us:

About Cycas Hospitality

Cycas Hospitality manage the Hyatt Place London City East, under franchise agreement from Hyatt Hotels.

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Cycas Hospitality UK Ltd

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Guest Service Manager