Length of employment:

Job Summary:
The Department for Work and Pensions (DWP) is one of the government's largest public service departments with a sizeable annual budget, serving over 20 million citizens.

The estate spans 1.4 million square metresacross800+ sitesand supports around78,000 colleagues.

Our vision includes DWP colleagues, supply chain, partners and, most fundamentally, the customers the Department exists to serve. They are the reason for our existence.

We are responsible for the day-to-day operationof our vast Estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning and Facilities Management.

DWP Estates is not just about maintaining buildings - it's about transformation. Our strategic goals include:

Transitioning to a smaller, more affordable, and adaptable estateto meet future needs
Investing in infrastructurethrough planned replacement works
Embedding sustainabilityin line with Government Greening Commitments (GGCs)
Delivering cost-effective serviceswhile maintaining high standards
Creating a professional, best-in-class working cultureacross the Government Property profession

Our Estates strategy ambitions have been refreshed to take us through to 2030:

OPTIMISE: Continue to transition to a more affordable and adaptable DWP estate that creates productive environments
INVEST: Investment in an improved environment that better meets the needs of customers and colleagues and minimises service disruption
SUPPORT the drive for sustainability throughout DWP
DELIVER: Expertly deliver improving, cost-effective services for DWP
THRIVE: Continue to develop a working culture for DWP Estates that is best in class across government

There is no better time to join the award winning DWP Estates team.

This role will support as the Estates customer interface in Quarry House (Leeds) one of our Corporate Hubs, working closely with local stakeholders and customers to ensure high quality day to day delivery of services. It will support a One Team approach of high quality customer care and strong stakeholder management, through a supplier partner environment, building the reputation of Estates as an effective enabler to the wider business and its customers.

Job Description:
Key accountabilities

Day to day management of all building issues in relation to Quarry house.
Establish professional relationships with a range of stakeholders to ensure an effective day to day customer interface, ensuring a quality service delivery and issue resolution.
Operational oversight of all service delivery by Estates and their supplier partner network, investing time to develop a common focus and genuine positive team spirit to keep the whole team's efforts focused on the top priorities.
Establish ways to find and respond to feedback from customers about the services provided, encouraging a joined up team work within own team and across the wider supplier partner network to resolve and maintain professional excellence.
Manages and develop a clear strategy which provides a smooth handover from construction to operation and establish the handover procedures from projects into BAU, working with key stakeholders to set priorities, objectives and timescales.
Attendance at appropriate onsite meetings to broaden knowledge of the portfolio requirements, feeding knowledge or information into relevant Estates area as required to support customer insights e.g. Demand/churn requests.
Liaise with OGD and wider Estates departments to resolve any building services related operational issues.
Contribute to the development and delivery of the estate strategy plan, making sound recommendations on behalf of individual projects to select the best value for money solutions for the delivery services on behalf of stakeholders and customers.
Act as an escalation point for any issues, working with supplier partners to resolve and rectify as appropriate, in a timely manner.
Manage DWP's Health & Safety, legislative and policy obligations and requirements taking resolution action on areas of non-compliance, remaining alert to emerging issues and trends which might impact your work area.
Support nominated programme leads and ensure the delivery of building programmes/projects on time and budget, considering the impacts of own and team's activities on stakeholders and end users.
Ensures that services are developed with strategies, policies and procedures in line with the operational requirements to ensure well managed and well maintained portfolio/hubs, in partnership with the Integrator Supplier Partner.
Contributing to and approval of development and changes to operating processes in partnership with the Integrator supplier.
Provide commercial assurance and support with challenge and advice to the relevant Estates colleagues by acting as a liaison point to ensure approval/steers are received relating to buildings within the portfolio.
Oversee supplier performances to assure full compliance with standards established, in support of the Performance & Audit Team.

DWP have a broad benefits package built around your work-life balance which includes:

Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
Generous annual leave - at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.
Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service.
Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed

Hybrid Working

This job role is suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business

Essential Skills, Knowledge & Experience

Experienced within a property profession discipline
Commercial experience gained within the Property/FM division of a complex, matrix organisation
Understanding of building condition and performance, and related contract and clause management
Management of external suppliers/contractors who deliver a wide range of project activities, from design phase onwards
Experience and understanding and knowledge of health & safety provision
High level management of key suppliers in supporting negotiations, managing/escalating issues, and engaging in key decision making with strategic consequences
Interpretation and analysis of data to inform decision making
Understanding and complying with Real Estate and related Statutory, Regulatory and Professional requirements

Qualifications/professional memberships

Desirable

- Working towards AssocRICS with a preference if already held, or
- Working towards IWFM (Levels 4-5) with a preference if already held

STAGE 1 - APPLICATION & SIFT

As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV. Further details around what this will entail are listed on the application form.

Your CV should be fairly short and just evidence very brief details of your work history and Qualifications.

Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage.

There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview.

STAGE 2 - INTERVIEW

All candidates who are successful at the sift stage will undertake a single virtual video interview.

The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths.

Currently the sift is scheduled to take place week commencing 28th July 2025and interview dates week commencing 11th August 2025. Interviews are scheduled to take place virtually and dates are subject to change.

Further Information

Find out more about Working for DWP

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website .

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

The evidence you provide must relate to your own experiences. If evidence of plagiarism, or sharing of questions, information or answers throughout any part of the selection process is found, your application will be withdrawn. Examples of plagiarism can include:

• Presenting the work, ideas and experience of others as your own

• Copying content from an online/published source

• Using forms of Artificial Intelligence to produce application content which you present as your own.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

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