New Vacancy - Senior Claims Adjuster (Real Estate/Property)
Lloyd's Syndicate
London/Hybrid

I am currently partnered with a leading Lloyd's Syndicate who are seeking a Senior Claims Adjuster to join their growing team.

This role will focus on handling complex Commercial Property/Real Estate throughout UK, International & Multinational jurisdictions. You will be managing this process from notice to settlement, with a set authority depending on experience. My client is looking for someone with extensive Property Claims handling experience, ideally within Real Estate.

Key Responsibilities

Effectively assess and manage a high volume of technically complex Property and Real Estate claims across the UK, International, and Multinational portfolios.
Accurately interpret and apply policy coverage to all assigned claims, ensuring they are adjusted in line with the relevant terms and conditions.
Handle claims promptly and efficiently, meeting agreed service levels while negotiating and settling in accordance with company guidelines and best practices.
Recognise and appropriately manage customer complaints and expressions of dissatisfaction, escalating issues as needed in line with the company's Complaints Policy and Procedures.
Instruct, coordinate, and oversee external vendors, monitoring their performance and costs to ensure compliance with required technical and service standards.
Maintain full compliance with policies, procedures, and regulatory requirements, demonstrating up-to-date knowledge and a commitment to internal control mechanisms.
Continuously develop technical expertise and behavioural competencies through ongoing personal development in line with agreed objectives.
Foster strong relationships with key internal and external stakeholders, including Underwriting, Actuarial, Brokers, and Key Clients, ensuring clear communication on claim notifications, case progress, and service-level commitments.
Contribute to operational initiatives and support projects as assigned by the Property Claims Team Manager.
Promote team development by conducting regular peer reviews and audits to uphold quality and consistency in claim handling.

High Finance (UK) Limited

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