We are currently looking for a Reception Manager on a full-time basis.

As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.

Duties

Support Team Members in handling guest requests and enquires to ensure a positive outcome
Ensure a consistent, high level of customer service and respond to guest complaints and disturbances
Supervise accurate and efficient reception operations including check in/out procedures
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct finance and hotel credit policy procedures
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems (OPERA)
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow Moxy by Marriott brand standards
Assist other departments and maintain good working relationships with hotel Team Members
Act with responsibility in emergency situations
Able to perform the Night Audit and ensure all reports are prepared for next day operations
Make book-outs if necessary
Performs security checks of interior and exterior of the premises
Together with the team enroll new members for Marriott Bonvoy (loyalty program)
Minimum of 2 year experience in similar role
Previous experience in a hotel industry
Positive attitude and good communication skills
Resident in/close to Inverness (or acceptable travel distance)
Committed to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own or as part of a team
Competent level of system knowledge
Fluent in English, an additional foreign language is preferred
Able to work morning-, evening- and nightshifts

Hotel Co 51

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Reception Manager