About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani.

About The Job

An opportunity has arisen for a Guest Relations Executive to join the Guest Relations Team in Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

Serve as the visible representative of the Jumeirah brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.
Act as a storyteller, sharing unique elements of the Jumeirah experience and cultural or historical facts about the destination.
Maintain smooth operations by managing daily administrative duties and communicating key information to relevant teams.
Proactively engage with guests to ensure memorable experiences, obtaining feedback and addressing their needs.
Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow-through for satisfaction.
Welcome VIP guests, coordinating seamless check-ins, luggage delivery, and personalized services.

The ideal candidate for this position will have the following experience and qualifications:

Friendly, approachable, and engaging with a strong ability to connect with people from diverse backgrounds.
Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.
Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus).
Detail-oriented, organized, and able to handle multiple tasks while maintaining a high level of professionalism.
Adaptable and flexible, capable of working evenings, weekends, and holidays as needed.
Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.

About The Benefits

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.
This includes…
Extra Holiday for significant birthday (21, 30, 40, etc.)
Life Insurance
Jumeirah Perks Website Access – Discounts
F&B and Spa Treatment Discounts
One and a half times pay for work during bank holidays
Dry Cleaning of uniform or Business attire
Meals on Duty
Employee Assistance Program
Wellness Benefits – Chiropodist, Flu Jabs, and more!
Taxi Service After Hours
Social Events & Recognition Programmes
Ongoing Training & Development 3 Months’ Service:
Company Sick Pay
Travel Card Season Ticket Loan
Live Your Guest Life Stay 6 Months’ Service:
Jumeirah Discounts –Stays in other Hotels
Cycle Scheme
Internal Transfer Scheme
Eye Test & Discount for VDU Users
Dental Cash Back Plan 1 Years’ Service:
External Transfer Scheme 2 Years’ Service:
Group Pension Plan with enhanced contributions
Income Protection Scheme

Jumeirah

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Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower