IT Service Management Lead
£58,818 - £71,412

About the role:

As the IT Service Management Lead, you will:

Develop and implement the council’s IT Service Management (ITSM) strategy, driving improvements across Incident, Change, Problem, Asset, Configuration, and Knowledge Management.
Lead a high-performing team dedicated to continuous improvement and exceptional service delivery.
Manage an annual ITSM budget of approximately £500,000, optimising resource allocation and cost management.
Direct the selection and optimisation of ITSM tools and platforms, aligning closely with best practices and organisational needs.
Chair the Change Advisory Board, ensuring robust governance and effective risk management for all IT changes.

About you:

You will have:

Extensive leadership experience in IT Service Management, with deep knowledge of ITIL frameworks and processes.
Proven track record in implementing and optimising ITSM strategies and tools.
Strong capabilities in managing complex changes, budgets, and governance frameworks.
Excellent stakeholder management skills, with the ability to influence and guide at a senior level.
A passion for continuous improvement and fostering an environment of innovation and excellence.

Please view JD here

Closing date 11/7/25

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.

London Borough of Newham

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IT Service Management Lead