Role Title: Neighbourhood Response Officer

Hours: 35 hours per week, Monday-Friday

Salary: £30,654 to £38,317 per annum (salary offered dependent on experience) plus London Allowance of £2,739 per annum

Location: London areas, based out of our office in Pollards Hill, Mitcham

Contract: Permanent

You’ll be managing a portfolio of our estates across London, carrying out minor communal repairs, adaptations, site safety checks, rubbish removal and completing general caretaking responsibilities including estate inspections and monitoring of cleaning and grounds maintenance.

What we’re looking for?

We’re looking for a Neighbourhood Response Officer to join our Neighbourhood Response teams, to cover our homes and communities across London.

Your experience of completing general property repairs will be valuable to ensure you’re able to provide an effective service in customer homes and communal areas. All our Neighbourhood Response Officers are locksmith trained and will go the extra mile for our customers to ensure their concerns are looked into. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must.

You’ll be driving a Moat branded van and wearing your Moat uniform with pride, providing our customers with the highest quality service. You’ll be provided with full IT equipment including laptop, iPad and mobile phone.

For more information please take a look at the job description: neighbourhood-response-officer.pdf

To apply:

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Who are we?

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.

We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.

Why join us?

Come and make a difference, grow your career, join a great team and take on new challenges.

In return, you’ll receive:

Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat?

Check out our social media feeds!

Instagram: @moathomes

Facebook: Moat Homes

If this sounds like the role for you, apply by 11pm on Thursday 24th July 2025 and be part of something bigger!

Interview Date: Interviews will take place on 10th and 11th August 2025.

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.

Moat Homes Ltd

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Neighbourhood Response Officer