Key Responsibilities:
Guest Services & Experience:
Ensure excellent customer service standards are maintained throughout the guest's stay.

Handle guest feedback, complaints, and special requests in a professional and timely manner.

Monitor online reviews and feedback channels and implement improvements.

Accommodation Management:
Oversee housekeeping and room service to ensure rooms and facilities are clean, safe, and well-maintained.

Coordinate room allocation and availability with the front office and booking systems.

Ensure compliance with health, hygiene, and safety regulations.

Team Leadership:
Recruit, train, supervise, and evaluate accommodation staff (e.g., housekeeping, front desk).

Organize work schedules, delegate tasks, and monitor performance.

Promote a positive team environment and high standards of customer care.

Operations & Administration:
Maintain accurate records of occupancy, revenues, and expenses.

Prepare budgets, forecasts, and reports for senior management.

Manage supplier relationships and inventory for accommodation-related supplies.

Facility & Property Oversight:
Monitor the condition of the property, liaise with maintenance teams, and ensure timely repairs.

Ensure security protocols are in place and adhered to across guest and staff areas.

Key Skills and Competencies:
Strong leadership and team management skills

Excellent communication and interpersonal abilities

Attention to detail and high standards of cleanliness

Problem-solving and conflict resolution skills

Ability to work under pressure and handle multiple tasks

Knowledge of hotel management systems (e.g., Opera, Cloudbeds)

Qualifications and Experience:

Previous experience in hotel or accommodation management (2–5 years minimum)

Familiarity with booking and front-desk software systems

Knowledge of health, safety, and hygiene standards

Working Conditions:
May include evenings, weekends, and public holidays

On-call duties may be required for emergency situations

Work is typically performed on-site at the hotel or accommodation facility

Room Board Ltd t/as Hotel DC

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Hotel and accommodation manager