JOB DESCRIPTIONThe Guinness Partnership is recruiting for a Lettings Officer to join a busy thriving team where a passion for delivering brilliant customer service is key. This is a permanent role, offering hybrid working (3 office days per week).
The successful candidate will work closely with several of our resident-facing teams to ensure our homes are let within target and safely, you will:
- Focus on the allocation of our homes.
- Manage the end-to-end lettings process.
- Liaise with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let.
- Conduct applicant eligibility and pre-tenancy procedures.
What we’re looking forAs a Lettings Officer, you will manage varied tasks and work to tight deadlines, so as well as having excellent customer service skills, the successful candidates will also possess:
- Experience & understanding of letting homes in the social housing or private rented sector.
- A passion for brilliant customer service and delivering great performance.
- Exceptional time management and organisational skills
- An understanding of the importance of regular, consistent communication - by phone, email, text, or letter.
- Great listening skills and a ‘can do’ attitude.
- The ability to recognise the importance of service improvement with a focus on great customer outcomes.
- Excellent attention to detail and the ability to follow agreed procedures and processes.
If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.
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Benefits
- Holidays: We offer 25 – 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years’ service, capped at 4 days).
- Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
- Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
- Performance Pay: Annual Performance Score bonus subject to eligibility
- Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death
- Health Plan Options: There are a couple of health care schemes available depending on the post grade
- VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
Additional benefits include:
- Access to the Finance wellbeing portal
- Professional subscription annual payment
- Travel season ticket loan
- Car lease scheme
