Executive Administration Support Officer

Salary: £16,362

Contract: Permanent, Part-Time (17.5 hours/week - usually includes Wednesdays in-office)

Location: Stratford, London

Department: Customer Service

Reports to: Executive Director of Property & Assets

Summary

Morgan Hunt is partnering with a leading social housing provider, seeking a talented Executive Administration Support Officer to join their Customer Services team.

The Executive Administration Support Officer provides proactive, high-quality administrative and clerical support to the Executive Team and across the organisation. Acting as a key contact for residents and stakeholders, the role upholds excellent customer service and supports the smooth running of executive and organisational operations.

Key Responsibilities

Provide admin support including photocopying, scanning, mail handling, and telephony.
Organise meetings, agendas, rooms/virtual platforms, equipment, and refreshments.
Manage travel arrangements, office supplies, duty rotas, and IT/stationery distribution.
Assist with internal projects and cover reception duties when needed.
Be a professional first point of contact for all queries (phone, email, face-to-face).
Respond courteously to a wide range of queries; signpost effectively to internal/external contacts.
Handle sensitive interactions with empathy and discretion, in line with the organisation's values.
Draft and distribute resident and stakeholder communications.
Work closely with internal teams (Housing, Property, Finance, etc.) and external partners.
Participate in team meetings and offer cover for absent colleagues when required.
Maintain positive working relationships across the organisation.
Follow all policies, especially Health & Safety, Equality & Diversity, Safeguarding, and Data Protection.
Uphold the organisations values: Trust, Respect, Accountability, Customer Care, Innovation.
Suggest improvements to admin systems and service delivery where appropriate.

About you
Proficient in Microsoft Office (Word, Excel, Outlook, Teams) and databases
Clear and professional verbal and written communication
Strong organisation and time management; able to meet deadlines
High attention to detail, particularly in data entry and record keeping
Empathetic and tactful; strong interpersonal skills
Able to work independently and collaboratively
Good problem-solving with sound judgement on when to escalate issues
Understanding of confidentiality and GDPR compliance
Committed to values and inclusive practices
Reliable, punctual, and professional attitude
Eager to learn and adaptable to change
English and Maths at GCSE level or equivalent

Values

· Trust

· Respect

· Accountability

· Customer Care

· Innovation

Note: This role may evolve over time. The post holder is expected to adapt to changing duties aligned with the organisations policies and priorities.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

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