MAIN DUTIES AND RESPONSIBILITIES:

Ensure all on-duty personnel maintain high professional standards and discipline.
Deliver daily briefings to client management, MadiganGill Contracts Manager, covering night shift reports, incidents, and contractual matters.
Engage with the Contracts Manager regularly to fulfill contractual obligations and address ad hoc requests efficiently.
Ensure compliance with GDPR and CCTV Code of Practice and train new operators on CCTV systems.
Monitor access control systems.
Review all incident reports prior to issue of the client, noting methods learnt and actions.
Manage keyholding systems.
Escalate incidents and accidents to MadiganGill Contracts Manager as per assignment instructions.
Regular site visits - completing visit report (both in and outside of working hours)
Proactively visit sites within 24 hours of any incident
Educate team members on escalation procedures for defects, ensuring proper reporting to Helpdesk and Security control room.
Report any system malfunctions immediately to Helpdesk and client management.
Uphold professionalism, integrity, and ethical conduct always.
Fulfill the contractual hours.
Maintain full knowledge of emergency procedures and any temporary operational instructions and make the team aware of all emergency procedures.
Maintain the high scorings of KPI's by delivering a good service.
Manage scheduling systems (Guardhouse) to ensure proper allocation of contractual and non-contractual hours.

Administer and oversee the holiday scheduling system to ensure compliance with allocated leave periods.
Ensure all security personnel possess valid SIA licenses and company-issued identification.
Ensure all staff members adhere to the corporate dress code and uniform requirements.
Conduct investigations and leverage available technology to compile comprehensive reports for the client.
Assist staff experiencing welfare-related challenges and escalate concerns to the Contracts Manager or HR.
Promote a center of excellence in customer-focused approach among security personnel, ensuring prompt response to client needs.
Report all security breaches, including burglary, theft, trespassing, vandalism, or threats to life and property, to the police, client, head office, and HR.
Immediately report any instance of personnel being under the influence of alcohol or unauthorised substances.
Undertake additional tasks as required by the client or your management.
Maintain the highest professional standards while representing the company and client.
Represent MadiganGill Security & FM Services to the best of your ability.
Conduct audits of security operations across all sites as per client instructions.
Prepare and submit accurate crime reports for any security breaches or break-ins to the client and management team.

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