Property Manager

We are seeking a proactive and experienced Property Manager to join our dynamic and customer-focused team in Westminster. This role is ideal for someone with a strong background in AST (Assured Shorthold Tenancy) management, who thrives in a fast-paced environment and takes pride in delivering excellent service to tenants and landlords alike.

Key Responsibilities:

Manage a portfolio of approximately 100 residential AST properties
Handle day-to-day repairs, maintenance, and landlord / tenant queries
Conduct routine property inspections
Manage deposit returns in line with tenancy agreements and legal guidelines
Issue Section 21 and Section 8 notices as necessary
Work closely with progressors to ensure all pre tenancy conditions and repairs are met
Covering colleagues when on annual leave
Deal with council tax queries related to vacant or managed properties

📝 Note: You will not be responsible for rent arrears, service charges, ground rent, or utility bills.

Must-Have Requirements:

3+ years of hands-on AST property management experience
Strong customer service background
Willingness and ability to commute to Westminster
Can do attitude and willingness to learn
Exceptional customer service / organisational and telephone manner
Able to deal with workload under pressure

Nice-to-Have Skills

Experience using Alto or Reapit (property management software)
Familiarity with Fixflo (maintenance platform)
Previous experience in a boutique property company
ARLA qualification (or working towards)

Salary & Benefits

£32,000 – £36,000 depending on experience
1 WFH day per week (2 after successful probation)
Birthday off each year
Dress-down Fridays with a 5:00 PM finish
Free lunch of your choice on the last Friday of every month
Quarterly £500 bonus based on positive customer service reviews
20 days annual leave + bank holidays
Additional day of leave for each year of service
Company mobile phone provided

Career Progression Path

➡️ Senior Property Manager➡️ Assistant Manager➡️ Head of Property Management

Garton Jones

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