Property Manager
We are seeking a proactive and experienced Property Manager to join our dynamic and customer-focused team in Westminster. This role is ideal for someone with a strong background in AST (Assured Shorthold Tenancy) management, who thrives in a fast-paced environment and takes pride in delivering excellent service to tenants and landlords alike.
Key Responsibilities:
- Manage a portfolio of approximately 100 residential AST properties
- Handle day-to-day repairs, maintenance, and landlord / tenant queries
- Conduct routine property inspections
- Manage deposit returns in line with tenancy agreements and legal guidelines
- Issue Section 21 and Section 8 notices as necessary
- Work closely with progressors to ensure all pre tenancy conditions and repairs are met
- Covering colleagues when on annual leave
- Deal with council tax queries related to vacant or managed properties
📝 Note: You will not be responsible for rent arrears, service charges, ground rent, or utility bills.
Must-Have Requirements:
- 3+ years of hands-on AST property management experience
- Strong customer service background
- Willingness and ability to commute to Westminster
- Can do attitude and willingness to learn
- Exceptional customer service / organisational and telephone manner
- Able to deal with workload under pressure
Nice-to-Have Skills
- Experience using Alto or Reapit (property management software)
- Familiarity with Fixflo (maintenance platform)
- Previous experience in a boutique property company
- ARLA qualification (or working towards)
Salary & Benefits
- £32,000 – £36,000 depending on experience
- 1 WFH day per week (2 after successful probation)
- Birthday off each year
- Dress-down Fridays with a 5:00 PM finish
- Free lunch of your choice on the last Friday of every month
- Quarterly £500 bonus based on positive customer service reviews
- 20 days annual leave + bank holidays
- Additional day of leave for each year of service
- Company mobile phone provided
Career Progression Path
➡️ Senior Property Manager➡️ Assistant Manager➡️ Head of Property Management
