About the Role and our Ideal Candidate
To deliver a high-quality housing management service with a strong focus on exceptional customer service and efficient service delivery. Serve as the primary point of contact for residents, actively engaging with tenants to ensure a responsive and consistently excellent housing management experience.
About You
Have excellent communication skills i.e. Communicating clearly, confidently and appropriately with residents, partners and colleagues using the best methods of communication
Knowledge on Housing Regulator Consumer Standards
Able to attend evening meetings
Carrying out tenancy audits with residents in their homes, ensuring compliance with health and safety inspection, fire risk assessment, void inspections, estate inspections with residents and stakeholders,
Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding
Taking appropriate action regarding breaches of tenancies
Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management. .
Identifies the need for and promotes Resident engagement/ participation and community development initiatives. This includes attending residents’ meetings.
About Us
This is an exciting new opportunity for a Housing Officer to join Housing Landlord Services as a Housing Officer for Cambridge Road Estate which is undergoing Regeneration. The Regeneration of the Estate will see 2,000 new homes built over 10 years.
We are looking for an experienced Housing Officer to deliver frontline housing management services across a designated property patch. This onsite, community-based role requires strong housing expertise and experience working within a local authority or registered social landlord.
We’d love you to join us at the Royal Borough of Kingston. Our Team is deeply committed to providing excellent services to our residents. We are a friendly team of 8 housing officers with a can do culture, we have a total of 4500 plus properties within Kingston.
