What's involved with this role:
Job Title: Visiting Officer
Ref: K&C 5273936
Pay rate: £20.86 per hour PAYE
Additional requirements: A Basic DBS is required for this role
The role:
You will be the face of the Council and deliver outstanding services and embed a culture of putting residents first by having responsibility for completing home visits to all temporary accommodation residents and residents applying as homeless who may be in tenanted council, housing association or privately rented homes.
Key responsibilities:
To lead on completing home visits for temporary accommodation residents and/or residents applying as homeless who may be in tenanted council, housing association or privately rented homes
Instigate a dynamic risk assessment of a resident’s home to establish any Health and Safety concerns in the property including combustible items on the balcony and if a resident is unable to self-evacuate in an event of an emergency
To establish whether the resident is occupying accommodation and whether the accommodation is suitable under the provisions of relevant legislation
Mitigate the risk associated with disrepair and poor property conditions. Where there are cases of poor property conditions or possible disrepair, to refer to the relevant services and ensure that residents are provided with support and feedback on these issues
Identify any repairs or maintenance issues and provide realistic timeframes on repairs response turnaround to prevent homelessness
To distinguish any suspected fraudulent housing tenancy fraud, homelessness application fraud or breaches of tenancy conditions and refer to the Housing Investigation Team
Promote fire safety in homes including testing fire alarms and carbon monoxide devices. Where relevant referring tenants to the Housing Fire Safety Team
To identify and refer tenants and/or applicants who are vulnerable or struggling to maintain their home or who are suspected of being subjected to abuse, neglect or other safeguarding matters within their home and ensure they have appropriate support in place to address any direct welfare risks or risks to their ability to sustain their tenancy
What the client is looking for:
GCSE pass in English and maths or comparable/equivalent qualifications
Transferable skills to work in housing and deliver services to residents of social housing landlords including key legislation
Demonstrable experience of supporting residents to sustain their tenancy
Experience of working with other departments and support services, such as social services and mental health
Previous experience of conducting housing audits or collecting resident data
Understanding landlord obligations from a safeguarding context
Excellent customer services skills and having a coordinated working approach
IT proficient including housing systems
Ability to record detailed file notes which are accurate
Excellent verbal and written communication skills
Approachable and accessible to change
Ability to relate to a wide range of residents
Understanding of Health legislation, Fire Safety, Welfare and Employment knowledge
Able to offer information, advice and guidance to residents and establish local contacts
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: K&C 5273936
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
