Manchester Branch provides a variety of Personal Banking and Corporate Banking services to customers in the UK mainly in the region of North England, including deposit, loan and mortgage, remittance, bank card, clearing, currency exchange and corporate related banking services. As a Senior Assistant - Customer Service, you will be responsible for delivering excellent customer services in the banking hall. You will assist to market and deliver sales of products and services offered by the Bank whilst also undertaking other day-to-day operational tasks. This is a part time 3 months fixed term contract position.
Key responsibilities
- Process account opening applications for individual customers, in particular for student customers
- Conduct necessary screening and Customer Due Diligence (CDD), including Know Your Customer (KYC), Know Your Business (KYB), Source of Funds (SOF) and Source of Wealth (SOW) compliance requirements, while providing excellent customer service
- Handle customer’s enquiry and any non-cash related matters
- Support to set up mobile banking and on-line banking for customers
- Liaise with the Bank’s Card Centre team in relation to customers’ card applications
- Complete variety of administration duties to assist day-to-day operations within the team
- Ensure that all activities meet the compliance requirements as defined in the Bank's policies and procedures
- Undertake additional duties when needed
Requirements
- Degree educated in Finance, Economics or Accounting
- Experience in the Banking sector is preferable
- Knowledge of Retail Banking products
- Knowledge of the regulatory requirements and industry practice for the Financial Crime disciplines, including AML/CTF, Fraud, Sanctions and ABC
- Demonstrated customer service skills
- Excellent English and Mandarin communication skills
- Problem solving and analytical skills
- Team player
- Attention to detail
Working here
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.
Learning and Development
We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:
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access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute
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24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge
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regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network
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exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile
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developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme
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encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week
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embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career
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promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions
Benefits
We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including:
Complimentary
Lunch
Cycle to
work scheme
Retail
Discounts
Meet our People
Celine Luo
Assistant Vice President, Financial Crime and Compliance
Bank of China is a great platform for everyone who wants to gain different knowledge and self-development. I started as a Junior Associate and had the opportunities to gain invaluable working experience in two different departments. I am happily working here, as an Assistant Vice President in the Financial Crime and Compliance department. I believe I will continue to grow here, not only in my career development but also in my personal wellbeing.
Daniel Shulakov
Senior Associate,
Credit Management
I joined Bank of China as a university graduate and I believe I have found the best place for me. From the first day my priority was always to learn. This was quickly recognised by my department, which provided me with the platform to grow, and my colleagues have been very helpful in the guidance they have provided me with along my journey. There are ample opportunities to grow with the Bank and it all depends on how much one would like to develop themselves.
Rita Cobbold
Vice President – Head of Customer Due Diligence, CFU Middle Office
I have been working at Bank of China for almost 8 years. In March 2022 I was promoted to VP - Head of Customer Due Diligence and I lead the CDD Unit. There are so many great things about working for the company. My favourite is probably the Bank’s commitment to identifying talent and nurturing them to develop into great leaders. The Bank embraces employees of all experience levels, backgrounds, and beliefs. They understand the value of a diverse team and make efforts to hire a variety of people. Working here has really enhanced my knowledge, my understanding of different cultures, leadership skills and a sense of direction for the future.
Ashley Watson
AVP – Security Operations & Risk Manager, General Administration
Over the past four years at Bank of China UK, I have had the opportunity to grow both professionally and personally in my role as the Security Operations and Risk Manager. My role involves safeguarding the bank’s operations through robust risk management and proactive security strategies. Every day brings new challenges, and the dynamic nature of the role keeps me engaged and motivated. One of the most rewarding aspects of working here is being part of a truly diverse and multicultural environment. Collaborating with colleagues from different backgrounds has broadened my perspective and enriched both my professional and personal experiences.
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