Rapid EMEA and Middle-East growth means we now need a hands-on COO to transform a 30-person core team + partner network into one high-performing engine, lift margins, and embed AI-driven ways of working.
What you’ll own
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Unify five functions: Research Ops, Marketing, Business Development, Data/Engineering, and our emerging Consulting practice.
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Commercial & margin management: Partner with the CEO to hit top-line growth and healthy gross-margin targets.
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Process & people: Embed OKRs, KPIs, agile rituals, and vendor frameworks that cut delivery time and boost engagement.
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AI acceleration: Champion new AI/ML projects (panel automation, Gen-AI reporting) and manage tech partners.
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Governance: Approve new hires and OPEX within an agreed threshold.
What success looks like (12 months)
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60-70 % of MD’s internal time freed for client work.
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+30-40 % billing uplift from existing clients.
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High-NPS delivery with minimal staff attrition.
What you bring
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10 + yrs in data/insights, SaaS, or tech-enabled services (luxury/premium focus).
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3 + yrs leading multi-office teams of 30-100 people.
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Proven record of boosting margins and streamlining ops.
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Hands-on or leadership experience with AI / analytics initiatives.
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Ability to work in London 3 days/week and travel internationally (≈ 1 trip/quarter).
What we offer
Competitive London package (base + bonus + equity), private medical, and the chance to architect the global operating model of a high-growth luxury-insights group.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
